Dedicated Client Service Partner - Miami-Dade County Public Schools - Onsite

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*Theselected candidate will be expected to work at the clients site Monday thru Friday - 8 hour days.

Client Address: Miami-Dade County Public Schools -

1501 Northeast 2nd Avenue, Suite 335

Miami, Florida 33132



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* Professional Insurance Industry experience is required

RESPONSIBILITIES:


* Responsible for responding to customer inquiries, solving problems, and ensuring client satisfaction with products and service.


* Coordinates with Client Service Executive(CSE) and/or Client Manager to ensure needs are met and potential problems are averted.


* Conducts on-site presentations for new hire, active and retiree open enrollment, benefits fair to existing and prospective customers to educate and inform of plan offerings.


* Engage and provide employee communication/health/wellness strategies to customers regarding their purchased product and services.


* Handle, refer, or delegate complex question, issues, and problems to appropriate Cigna resources.


* Refer client service issues, administrative functions, eligibility/claim issues, billing questions and installation matters to appropriate service organization representatives


* Partner with Client Manager and Client Service Executive to proactively educate and provide recommendations to customers regarding procedural, legislative and other changes affecting them.


* Maintain knowledge and expertise in all products, programs, services and enrollment activity.

Effectively articulates and demonstrates CIGNA's capabilities and tools in the marketplace.

QUALIFICATIONS:


* 3+ years proficient knowledge in health care, managed care business and knowledge of administrative operations highly preferred.


* Professional Insurance Industry experience is required.


* High School Diploma or GED required.


* Successful track record and/or possesses clear aptitude as a leader.


* Ability to manage through systems and influence direct and matrix partners to deliver.


* Exceptional relationship-building skills.


* Strong presentation skills.


* Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work.


* Demonstrated ability to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverables.


* Previous account management and/or onsite service rep experience highly preferred.


* Bilingual in Spanish, Asian or Creole (verbal and written) not required but would be a plus.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

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