Senior Product Associate - Zelle General Management

Join the largest P2P network in the United States, serving millions of Chase customers every day.

As a Senior Associate on the high-visibility Zelle General Management team, you'll be a key product manager contributing to the daily operations of Zelle for Chase customers.

This team is part of a fast-paced environment where we solve complex problems, aligning Chase's delivery of Zelle with the Early Warning Services Zelle Network strategy.

As a Senior Product Associate within the Zelle General Management Team, you will be a key partner leading and maintaining our controls and risk management framework which govern our delivery of Zelle at Chase.

You are organized, analytical, a strong communicator and possess exceptional attention to detail.

You are passionate about optimizing processes and enhancing risk management strategies through excellent day-to-day delivery.

Job Responsibilities


* As product manager on Chase's Zelle General Management Team, lead product controls and risk management for Zelle by partnering closely with product owners and a broader group of stakeholders creating controls for new feature rollouts and enhancements


* Create, review, and maintain reporting for key process controls, enhancing KPIs to manage business risk


* Draft new procedures to govern management of risk and controls


* Coordinate audit readiness and act as key contact for all requests for information


* Partner with controls testing and compliance testing teams to assure Zelle processes are functioning as expected


* Provide support when technology or vendor incidents impact customers


* Assist with regulatory inquiries


* Provide support for special projects including executive office escalations


* Manage your day to day individual workload, communicate progress, proactively escalate and address any blockers as they arise


* Lead with a strong risk and controls mindset, ensuring product processes meet the rigorous expectations of our customers, the firm, and regulators

Required qualifications, capabilities, and skills


* 3+ years of experience in product management, controls, audit, or business operations


* Risk and controls oriented mindset


* Ability to prioritize projects and efforts according to business needs


* Ability to influence peers and effectively articulate to management


* Effectively create cross functional relationships and lead stakeholder meetings


* Self-starter with an ability to effectively solve problems, address blockers, and suggest ideas for improvement and prioritization


* Strong written/verbal communication skills


* Ability to manage multiple projects with competing priorities and timelines with a calm demeanor under pressure

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong r...