Director of Rooms

About Us

Nestled along the iconic San Antonio River Walk, the luxurious Westin Riverwalk Hotel invites you to join our team and work in a stunning location, steeped in history and culture.

Beyond our comprehensive health insurance and employer-matching 401k plans, our associates enjoy a variety of on-site perks, including complimentary meals, free bus passes, and significantly discounted downtown parking.

At the heart of our success is our Loves Culture, where we celebrate and recognize the mafic our team members bring to our work environment.

We believe in fostering a supportive and inclusive atmosphere where every associate fees valued and appreciated.

As a member of the Westin Riverwalk family, you'll also benefit from the Marriott Room Rate Discount program, which offers exclusive room rate discounts at thousands of hotels worldwide, many of which include a 20% discount food and beverages.

Ready to be a part of something special? Come join our team and experience the best of what San Antonio has to offer!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Support General Manager in managing all aspects of the Rooms Department including Front Office, Guest Services, Housekeeping, and Laundry in order to achieve the guest satisfaction, operating and financial goals of the owner.

Essential Duties and Responsibilities


* Supervise all Rooms Department Managers on daily, weekly, monthly, and annual action plans related to property strategic plan.

Communicate, both verbally and in writing, to provide clear direction to staff.

Help realize and contribute to Rooms Standard Operating Procedures and Policies.


* Develop and execute Room's division budget and revenue forecasts.

Develop and implement controls for expense management.

Utilize labor management tools to schedule and control labor costs.


* As a member of the Executive Committee for the property, the Director of Rooms is expected to help create and execute the financial objectives of the hotel.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* Minimum 3 years of management experience, preferably in both rooms and FandB.


* Bachelor's degree preferred.


* Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.


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