Order Management Associate

JOB STATEMENT: The Order Management Associate is a member of the Order Management Team and is primarily responsible for answering incoming phone calls and distributing them to the appropriate department.

PRIMARY JOB DUTIES:


* Answer incoming calls; greet callers, provide information, transfer calls, or take messages as necessary


* Greet visitors entering Instrumart, determine nature and purpose of visit, notify appropriate Instrumart contact


* Review and distribute all incoming Sales emails


* Order tracking/shipment status updates

ESSENTIAL KSA's (Knowledge, Skills, Abilities):
1.

Ability and comfort working with computer applications- ample amount of time spent working in NetSuite
2.

Capacity to work with Instrumart's telecommunications system, DialPad
3.

Excellent attention to detail
4.

Fast and accurate typing skills
5.

Capability to work in a fast-paced environment
6.

Ability to communicate in a clear and helpful manner when corresponding with customers
7.

Skilled time manager with a strong drive toward productivity
8.

Active listener- giving full attention to what callers are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
9.

High levels of dependability
10.

Excellent communication and collaboration skills to ensure smooth and clear interactions across all departments at Instrumart

PREFERRED SKILLS:
1.

Familiarity with NetSuite or similar business management software
2.

Experience using a cloud-based telephone system
3.

Experience with sharing a workload while working as part of a team
4.

Experience working in an open office environment LOCATION: This position is located in South Burlington, Vermont, with the option to work from home 40% of the time following the completion of training

WORK ATMOSPHERE: The Order Management Associate works in a typical office environment, with a clean setting and climate-controlled temperature.

The office has significant exposure to natural light.

Substantial time spent at a desk, sitting, and doing repetitive motions through computer work.

EMPLOYER RIGHTS & DISCLAIMERS: This job description may not be a complete list of all the duties and responsibilities performed by the job holder.

Management has the discretion to add, drop or change the duties and responsibilities of this job.

This job description is not an offer of employment, continuous employment, or an employment contract.

We are an at-will employer.

Either the employee or employer may terminate the employment relationship at any time, for any legal reason or for no reason.#instrumart #FCG-L #manycompaniesoneteam #flowcontrolgroup #LI-DC

Instrumart operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, indust...