Associate Project Manager

NorthStar, a Utility Billing and Client Information Software (CIS) solutions company, requires an organized Associate Project Manager with experience in managing organizational processes within a project organization or PMO.

 The successful candidate will have a track record in creating, implementing, and managing processes for effective project management.

 This includes processes for lessons learned, tracking of project metrics and financial milestones and continuous improvement. 

NorthStar collaborates with clients throughout North America and the Caribbean.

This is a remote position with a work schedule based on the Eastern Time Zone.

This is a newly created role with a mandate to help us implement best practices to manage unprecedent growth   

Responsibilities include:


* Developing expertise in our project management tools and standards


* Assisting the Project Manager with tasks needed to manage all resources, 3rd party vendors, and the expectations of the client


* Working with professional services leadership team to implement practices to track and monitor key project success metrics.


* Establishing professional services processes and help implement within the department.
+ Focusing on the consultant’s time (e.g.

overloaded weeks to be reduced or balance it with other projects and opportunities to fill the gaps to keep them occupied in moving the projects forward).
+ Conducting weekly meetings with PMs and Managers to discuss projects and resources.

Establish and monitor action plans.


* Help establish PM policies and practices.


* Develop expertise in our project management tools.
+ Clarizen-Admin: Adding new users, licensing, guiding users to navigate Clarizen and reaching out to the support team based on issues faced in Clarizen.
+ Clarizen Reports: Generated report shows Kick off, Test, Go-live and closing for all active projects.

Generated report to see the project progress (percentage complete)
+ Being a point of contact and assisting PMs on technical issues related to SharePoint creation, Teams channel creation, overall Clarizen support and Smartsheet.
+ Maintain Smartsheet Project Tracker


* Establish implementation documentation standards and roll out to teams.
+ Adding the required documentation related to project templates, centralizing the access link for different tools in the team’s Wiki.


* Manage software implementation projects as required.


* Resource Management
+ Resource utilization - recording the logged hours for consultants, PMs, and managers every month in the Resource Load sheet.
+ Tracking the overtime reported by consultants and sending it as a report semimonthly for PMs approval.


* Project Management
+ Managing a team of 2 support agents on handling the project upgrades (mCare, CIS, Customer Connect).

Includes recording their time, follow-ups on the pend...