Communications Tech 1

Internal Job Title (Job Code Description):  Communications Tech 1

External Job Title:  Communications Tech

Job Code:  B1016            

Department:  Technical

Reports to: Tech Operations Lead or Manager    

Location:  Iowa

Company:  Long Lines

      

Position Type: Full Time

FLSA Status:  Non-Exempt                                         

Grade Level/Salary Range:

EEO Code:  Technician                  

Supervises Others: No

Purpose:

Provide customer support and maintenance to broadband customers in their homes and businesses.  This position will also splice fiber cables and cut terminals for new construction.

Job Requirements

Experience:

·        1-2 years of CATV or other relevant technical/electronic experience.

Essential Knowledge, Skills, and Abilities:

·        Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation.

·        Able to locate and mark underground services utilizing test equipment, prints, and data base mapping software.

·        Splice and repair fiber.

·        Knowledge and experience working with electronics, DC power, and fiber optic equipment.

·        Able to properly operate small hand tools, power tools, and test equipment.

·        Able to work independently and plan to complete projects.

·        Strong computer skills in Word and Excel

·        Able to accurately measure distances using tapes or other measuring devices.

·        Able to differentiate between different sizes and colors of wires/cables.

·        Ability to work in tight spaces including attics, crawl spaces, cabinets, utility closets, and telco rooms.

·        Knowledge of and ability to comply with all OSHA, FCC, NEC, and local ordinances.

 

Education:


* High school diploma or GED equivalent

Licensing/Certifications:

·        Valid and clean driver’s license

Essential Functions:

·        Install, disconnect, connect, upgrade, downgrade, make changes, troubleshoot and repair customer provided services at residential and commercial locations.

·        Maintain broadband system by testing to locate trouble, opening cable to replace or repair defective sections and closing or sealing cable.

·        Splices cable to protector devices and central office main distribution frame and splices drop cable to the central office cable system.

·        Educate customers in the services being provided and the proper use of equipment, propose solutions, and describes advantages of and sells additional services.

·        Maintain an appropriate and professional image of the company through appearance, demeanor, driving habits, and interactions with customers.

·        Perform other duties as assigned.

Work...