Dispute Management Analyst (Temporal, Recent Graduate)

Schneider Electric has an opportunity for a Dispute Management Analyst in Monterrey Hub (Punto Valle), N.L.

to support to US & Canada.

(Temporary Position)

This position is accountable for resolving short payment and debts to customer accounts in SAP and/or Q2C to help reconcile customer financial accounts.

They will be joining a fast-paced department of the Customer Care Center.

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 135,000+ employees thrive in more than 100 countries.

From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.

Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

http://www.youtube.com/watch?v=YtExntUe89c

Great people make Schneider Electric a great company.

What do you get to do in this position?


* Ability to comprehend, problem solve, and communicate effectively with customers regarding order transactions and payment


* Successfully manage a portfolio of customer accounts submitting disputes


* Investigate validity of customer payment dispute and summarize output


* Communicate with customer to attempt to bring resolution to short pay or debts to accounts


* Manage dispute communications on the internal systems including financially categorizing customer disputes


* Meet defined process expectations and activity metrics


* Driving collaborative conversation internally to solve customer payment disputes


* Ensure prompt resolution of any payment disputes for credit or re-invoice


* Partner with cash applications to apply credits


* Provide feedback to management concerning possible problems or areas of improvement


* Make recommendations to implement improved processes through Lean & Six Sigma


* Participate in team planning meetings


* Work and maintain with KPI in a monthly basis

Qualifications

We know skills and competencies show up in many different ways and can be based on your life experience.

If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if:


* Bachelor's degree (Finance, Business Administration, Economics, Accounting or similar)


* Experience Required: 1 year in customer facing role


* SAP experience preferred or related ERP systems.


* Q2C experience desired but not required


* Excel required


* Advanced English required; French desired but not required


* Independent thinker


* Problem solving skills


* Strong verbal and written communication skills


* Confident in own abilities to negotiate resolution based on facts


* Team player

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more ...