Application Support Agent

Schneider Electric has an opportunity for an Application Support Agent in our Monterrey Hub located in San Pedro Garza García, Nuevo León.

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 135,000+ employees thrive in more than 100 countries.

From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.

Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

http://www.youtube.com/watch?v=YtExntUe89c

Great people make Schneider Electric a great company.

What do you get to do in this position?


* Provide technical application support for the CRM tool (built on Salesforce framework) to internal and external users.


* Deliver information to improve and enhance customer experience.


* Develop and review knowledge documentation including white papers, troubleshooting guides and knowledge articles.

Qualifications

We know skills and competencies show up in many different ways and can be based on your life experience.

If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if:


* Bachelors degree in IT, Computer Science, Software Engineering or related experience.


* Advanced English.


* 1-2 years of customer experience software.


* Desired: experience in working with Salesforce.


* Experience with ERP, CRM, ECM is a plus.


* Experience with Salesforce Reports and Dashboards is a plus.


* Excellent communication and articulation skills with ability to work effectively in distributed teams.


* Exhibit excellent problem solving skills, interpersonal and organizational communication skills, and proficiency in a multitude of software platforms.


* Adaptability to process changes.

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer.

Click to find out more about working with us: http://se.com/mx/carreras.

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners.

We're recognized around the world for welcoming people as they are.

We create an inclusive culture where all forms of diversity are seen as a real value for the company.

See what our people have to say about working for Schneider Electric.

https://youtu.be/C7sogZ_oQYg

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, t...