Associate II - Asset Owner Operations Service Delivery

When you join JPMorgan Chase, you are making a difference.

JPMorgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services.

The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries.

With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk, performs fund services for institutional clients and extends liquidity in markets around the world.

As an Associate within the Global Fund Services Client Operations Asset Owner team, you will partner with the technology, operations and product teams to own the overall delivery of services provided to our clients.

You may lead a team with a focus on client oversight and reporting.

You will have the opportunity to drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to senior management to ensure appropriate escalation and prioritization of all client issues.

You will also be accountable for building and maintaining a network of partners throughout the Corporate & Investment Bank operational and service delivery organizations in order to promote client focus and drive overall service quality.

To be successful, you must have a strong sense of ownership and a working knowledge of accounting deliverables for Fund Accounting.

Job Responsibilities


* Review Global Distributed Operating Model Management


* Continue daily contact with our clients and their outside administrators/advisors


* Participate in periodic client meetings


* Be Responsible for issue management, escalation and remediation


* Coordinate client requested changes to operating model and reporting


* Ensure successful delivery of client reporting


* Assist with accounting queries related to the financial reporting/audit process (including but not limited to query management and resolution)

Required qualifications, capabilities, and skills


* Six plus years of experience in Operations fund operations


* Ability to be effective in a global operating environment and a matrix management organizations


* Exceptional leadership and staff development skills with prior team management experience


* Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients


* Analytical skills, problem solving, good critical thinking and decision-making skills


* Experience working across multiple business areas and/or functions to deliver results


* Expert use of Microsoft Project, Word, Excel, PowerPoint, Visio

Preferred qualifications, capabilities, and skills


* Strong communication (verbal and written), interpersonal and client service skills with attention to detail; executive presentation skills
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