Sales and Service Assistant - Maison (Homeware)

We are recruiting for a Sales & Service Assistant to join our Bond Street store - looking after our Maison Metier.

Key responsibilities

As a Sales & Service Assistant within Bond Street, you will provide excellent service to all clients.

Assistant colleagues with sales in order to support the turnover of the store.

Demonstrate values of the house to all clients and colleagues.

Begin to develop and understanding of the culture and values of the house.

Sales & Service


* Contribution to turnover of store through selling.


* Demonstrate warmth and patience in all dealings with our customers, always displaying a can-do' attitude.


* Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.


* Develop your knowledge of the after sales support processes.


* Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.


* Have a strong understanding of the Maison Metier

Client


* Ensure strong customer communication during selling ceremony and in after sales.


* Demonstrate active listening skills to discover more about the client and to develop loyalty and long lasting relations.


* Accurate CRM capture and recording of client data.

Standards


* Active participation in store communications such as daily team briefings.


* Demonstrate excellent communication skills - both verbal and written.


* Maintain store standards and become familiar with daily procedures.


* Ensure merchandise is handled with care and consideration.


* Adherence and upholding of House procedures.


* Familiarise yourself with the visual merchandising basics - both front and back of house.


* Carry out regular stock replenishment and organisation of product.


* Become acquainted with all metiers.

Training


* Successfully participate in and complete any training provided.


* Share information with colleagues and proactively convey learnings when interacting with clients.

Key competencies


* Previous experience working with complex homeware product


* Demonstrate good team spirit in the workplace.


* Acts as a team player.


* Take initiative.


* Demonstrates warmth and empathy, especially with objections.


* Stays calm when under pressure whilst also being adaptable and versatile.


* Acts as a true ambassador of the House.


* Hold a high level of personal standards.



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* Job responsibilities and functions are not limited to the above.

We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism."A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide.

Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual th...