Service Engineer

Join Our Customer Projects and Services Team - Services Engineer (Industrial Automation)
Location: Sydney Office, Macquarie Park | Permanent Position

About Us

Schneider Electric is a global specialist in energy management and automation.

We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions.

We invent technologies that will transform the places where we live, work and play.

Our technologies ensure that Life Is On everywhere, for everyone at every moment.

Our Mission is to be the trusted partner in Sustainability and Efficiency.

The Opportunity

Our Customer Projects and Services team is currently seeking a Services Engineer for a permanent role based at our Sydney office in Macquarie Park.
As a Services Engineer in Industrial Automation, you will play a vital role in ensuring the seamless operation and optimization of our clients' automation systems.

Reporting to the National Services Manager - Industry, you will provide technical support, troubleshoot complex issues, and deliver innovative solutions that enhance operational efficiency for our customers.

This exciting new career opportunity will see you:

• Technical Support: Provide expert guidance and support for automation systems, promptly addressing customer inquiries and resolving technical challenges.
• System Troubleshooting: Diagnose and resolve issues related to control systems, PLCs, SCADA, MES, software, and other automation technologies.
• Customer Engagement: Build strong relationships with clients, understand their needs, and ensure satisfaction with our services.
• Project Implementation: Assist with the installation, commissioning, and maintenance of automation equipment and systems, ensuring compliance with industry standards.
• Customer-Centric Focus: Take accountability for service delivery performance, with a strong emphasis on understanding customer expectations and driving future demand.
• Continuous Improvement: Identify opportunities for process enhancements and contribute to the development of best practices within the team.

Our ideal candidate will possess:

• Tertiary qualification in Engineering, Computer Science, or Engineering Technology.
• Current or eligible membership with Engineers Australia (MIEAust, TIEAust, AIEAust) and Chartered Engineering Certification.
• 2+ years of experience delivering industrial automation projects and services.
• Minimum of 400 hours of customer-facing or site-based experience (e.g., on-site, remote commissioning, or support).
• Hands-on experience with large managed service agreements and commissioning of medium to large projects.
• Advanced knowledge of Schneider Electric platforms or equivalent competitor products.
• Experience working within Service Level Agreements and delivering on service contract commitments.
• Strong technical documentation skills, including the ability to develop DSS/FDS and system designs.
• Proficiency in MS Office and releva...