Client Relations Manager

Get to know us:  NOVO Health Services offers linen management solutions to the healthcare industry.

NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs.

NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system.

NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

The Client Relations Manager reports to the Director of Service.

This role is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty.

This involves addressing client inquiries and concerns, conducting linen education and value-added services, and collaborating with internal teams to meet client needs.

The salary range for this position is $60k -$70k.

Actual compensation decisions are based on experience and other permissible job-related factors.

Key Responsibilities:


* Develop and maintain long-term relationships with key clients.


* Act as the main point of contact for client inquiries and complaints, ensuring timely resolution.


* Create sales plans to generate revenue and help the sales team up-sell or cross-sell services and products.


* Understand and anticipate clients' business needs, advising them on standardized processes and best practices.


* Schedule regular meetings with clients to ensure satisfaction and address any issues.


* Ensure both the company and clients adhere to contract terms.


* Collaborate with internal teams (e.g., sales, engineers, senior management) to address clients' needs.


* Assist in maintaining adequate inventory and par levels within assigned accounts and notify customers and the plant if there are overages or discrepancies and adjust orders accordingly.


* Drive and support to retrieve at least 1,500 pounds of linen per quarter from outside sources such as Nursing Homes, Clinics and Competitors


* Conduct customer site visits, linen room inventory, scrub inventory, rejects, unit rounding, customer surveys and audits as outlined and part of assigned role responsibility.


* Maintain and hold all business in assigned accounts.


* Activity is conducted as scheduled daily, weekly, monthly and quarterly, such as linen room and scrub inventory, rejects, audits/studies.


* Participation in client meetings - monthly and quarterly business reviews, linen committee meetings and any other facility specific events.


* Ensure that all data and information is entered into ABS, Sales Force, One Drive and other specific spreadsheets on a timely basis – weekly/monthly.


* Conduct client education – unit rounding/in servicing, Linen Awareness Events, end user education for cost and utilization savings opportuni...