Production Team Lead, Media / Social

 

Production Team Lead, Media / Social 

Why Genentech

​​​​​​​We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all.

We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.

Who We Are

Digital Experience is shaping the future of how Genentech connects with our patients and customers by harnessing the power of digital innovation and human-centered design.

As healthcare evolves, we are bold in our approach – leveraging cutting edge AI, advanced digital engagement, end-to-end content management, and omnichannel technologies and operations to create seamless, personalized, and meaningful experiences for our patients and customers.

This is your opportunity to lead transformative change, integrating advanced technology with strategic vision to drive impact at scale.

If you are passionate about redefining the healthcare experiences and building something extraordinary, we want you on this journey.

Let’s redefine what’s possible together!

This combined team, in collaboration with key partners, builds solutions to serve Marketing, Customer Engagement, Medical Affairs, Public Affairs & Access (“CMG”), and other patient- and customer-facing teams across CMG to shape and drive a seamless, consistent, meaningful, and compliant experience for patients and customers across our interactions.

The team is specifically accountable for:


* Defining omnichannel solutions, shaping engagement strategies, designing, operationalizing, and producing seamless, consistent & meaningful patient and customer experiences.


* Accelerating, connecting, and enabling the development of digital solutions that enhance the patient and customer experience across CMG.


* Advancing the mission of seamless, consistent & meaningful patient and customer experiences that maximize patient impact while keeping compliance at the forefront.

Job Summary

The Production Team Lead, Media / Social is responsible for leading the production and delivery of Media and Social products and campaigns to ensure seamless, high-quality patient and customer experiences.

The role involves managing a team of production specialists, driving on-time business delivery, providing strategic planning inputs, and championing a data-driven approach to product and campaign production.

Key Responsibilities


* Oversee all media operations team functions for asset trafficking, including allocation of asset trafficking volume across team members, and the coordination of interdepartmental responsibilities between creative and media agency partners and internal teams.


* Oversee organic social media content deployment according to respective brand marketing, medical affairs, corporate communications, and PR objectives.


* Accountable for timely, high-quality, and high-satisfaction patient a...