Temporary Business Process Analyst I - CN

The County of Riverside's Temporary Assignment Program (TAP) seeks to fill a Temporary Business Process Analyst I - CN (Confidential Non-Exempt), to support the HR Liability Insurance division.

The Temporary Business Process Analyst I - CN will provide first-level business process support and contribute to developing and maintaining tools and resources.

The incumbent will create, update, and maintain customer correspondence using Microsoft Word and a Correspondence Administration tool, assist in developing job aids and procedural documentation for internal and external customers, help maintain reference data and organization tables within the claims management solution, serve as a point of contact for customers, providing best-practice guidance and recommendations on system usage (with coaching and support), and help manage and update a SharePoint site that houses job aids, procedures, and customer request logs.

The ideal candidate will possess exceptional attention to detail and accuracy in all tasks, strong written and verbal communication skills, with the ability to convey both technical and non-technical concepts clearly and effectively, experience using Microsoft Office Suite, especially Word and Excel, familiarity with Microsoft Power Platform, experience using SharePoint and Microsoft Teams, and strong empathy for customers and a demonstrated ability to understand and deliver on their needs.

The most competitive candidates will possess e xperience working with General Liability and Workers' Compensation in a self-insured organization, familiarity with Riskonnect or Ventiv claims management solutions, understanding of Risk Management Information Systems (RMIS), curiosity about Managed Risk in public sector organizations, and knowledge of JavaScript, XML, and SQL.

Employees in a Confidential designated class are defined by Section 3.b.

of the Employee Relations Resolution, as "any employee who may be privy to the decision-making process of County management affecting employee relations" and are only authorized for use within the departments of Executive Office, Clerk of the Board, County Counsel, and Human Resources.

Meet the team! The Human Resources Department strives to effectively serve and partner with our community, departments and employees by leveraging best practices and innovation to foster a thriving county.

TAP Benefits: https://rc-hr.com/temporary-medical-assignment-program-tapmap• Serve as business process resource on all matters involving the support, maintenance, enhancement, and upgrade of the County's integrated enterprise systems; provide functional support, analysis, and design specifications, as needed, to programming staff.

• Troubleshoot, provide production support, identify problem areas, and correct system set-up when production errors are identified; work directly with vendors for resolution of underlying system program problems; search corporate web sites for posted resolutions and fixes that could re...