Business Product Owner Senior Manager - Hybrid - Express-Scripts

Scope of Job:

The Pharmacy Benefit Services (PBS), Operations Business Product Owner (BPO) Organization serves as the key interface and liaison between the business sponsor, client(s), and technology partners to advance high ROI/efficiency, division-wide and enterprise-wide initiatives.

The Senior Manager has responsibility for leading a team of individual contributors who work closely with internal and external stakeholders to document the accuracy and comprehensiveness of business requirements for new and modified business applications and/or products.

These individuals are recognized internally as "subject matter experts" cross-functionally.

To ensure the success of the individuals & team, the Sr Manager must provide vision and strategy to the team, make/support decisions on the appropriateness of business requirements, provide decision guidance for all submitted projects and determine the most appropriate next steps, fostering relationships with cross-functional business and technology partners.

The ideal candidate will possess strong leadership abilities to foster a high-performing, positive and accountable team environment.

This role will lead and support the following:


* Management all BPO team responsibilities including staff training and development.

Develop, coach, and grow the team - fostering a positive team environment while maintaining a high degree of accountability and service delivery


* Talent decisions & ongoing team performance support


* Provide regular updates to direct leader and key cross-functional stakeholders


* Collaborate with the Director on reporting to leadership - appropriate metrics, high-level overviews, box reports, project management updates, etc.


* Collaborate with the Director to define team goals and strategic plans for continued evolution


* Holding the team accountable to meet all department expectations and successful delivery of all approved work


* Support team and process policy development & documentation


* Work closely with business leaders to ensure business value justifications align to the Value Based Prioritization process


* Mitigate escalations/concerns/issues on behalf of direct team, identifying accountability and alternate strategies to deliver timely solutions and successful outcomes to the business

Knowledge and Abilities:


* Strong leadership, project management, strategic thought, nimble learner and organizational skills.


* Strong focus on internal and external customer results and alignment with company strategies.


* Excellent verbal and written communication skills.


* Ability to manage multiple timelines and deadlines.


* Must be comfortable operating through ambiguity, collaborative approach, and can demonstrate situational adaptability (Flexibility).


* Strong interpersonal skills, including the ability to build and maintain relationships, work well in a team, and influence others.


* Keen eye for process im...