Customer Service Representative (Dispatcher)
Customer Service Representative (Dispatcher) - What Will You Do?
* Receives incoming calls and effectively addresses the call accordingly.
* Provides verbal pricing and availability information.
* Works closely with area Sales Representative to provide high quality customer service and accurate pricing.
* Converts customer request or quote into sales order.
* Assign trucks to specific orders based on delivery needs and product type.
* Maintain close communications with drivers to provide them with necessary instructions, updates, and support throughout their deliveries.
* Act as liaison between drivers, quarries/plants, jobs, and customers.
This includes addressing inquiries, providing updates, and resolving delivery-related concerns.
* Ensure that all trucking operations comply with relevant transportation laws, safety regulations, and company policies.
* Handle unexpected challenges such as traffic delays, mechanical issues, or adverse weather conditions by making quick decisions and implementing appropriate solutions.
* Cross-train in other functions within the Customer Service & Transportation Team and provides backup to other team members as required.
Cross-training responsibilities include training new coworkers.
* Research existing quotes and orders and assigns new request to proper quote or sales order when applicable.
* Perform other duties as assigned.
Requirements - Who Are We Looking For?
* Proven experience in transportation, customer service, and dispatching experience is preferred.
* Knowledge of aggregate products, specifications, and delivery schedules.
* Understanding of transportation laws and D.O.T.
regulations, including hours of service and weight restrictions on state and federal highways.
* Ability to read road maps, identify trucking routes, and working knowledge of assigned geographical service areas.
* Knowledge of trucks accessories and usages, and applications for each.
* Proven ability to make quick decisions and problem-solve based on factual information.
* Working aptitude of Microsoft Office Suite, Apex, Five Cubits and Command Track.
* Basic knowledge of product offering purpose, and properties.
* Ability to work in a fast-paced and periodically stressful environment with time-sensitive deadlines.
This requires flexibility and the ability to handle multiple tasks simultaneously.
* Must possess strong attention to detail, good organizational skills with the ability to ensure accurate work.
* Ability to work independently but as part of a team concept.
* Excellent communication and interpersonal skills.
* High School Diploma or GED required.
Why Apply?
* Competitive Benefit Package - Medical, Vision, Dental, 401k, Vacation, Life Insurance, etc.
* Winters Off (Certain Positions) – Due to the seasonality of our work, some positions enjoy winters off while...
- Rate: Not Specified
- Location: Roaring Spring, US-PA
- Type: Permanent
- Industry: Construction
- Recruiter: New Enterprise Stone & Lime Co., Inc.
- Contact: Alyssa Clark
- Email: to view click here
- Reference: 3182
- Posted: 2025-05-17 08:34:03 -
- View all Jobs from New Enterprise Stone & Lime Co., Inc.
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