Order Processing Specialist - One Services

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Start making an IMPACT!

The Role: Order Processing Specialist

As a part of the One Services Order Services evolution, we are looking at a continued evolution to our order entry and conversion teams.

This role is a Trailblazer team to One Services, they will be pivoting to managing the case queues for One Services orders, acting as champions for the full scope of One Services orders and as SME's for the scope of trialing the One Services process E2E on the process.

They will also be supporting any requests for PO's not within the scope of booking rules, but within the scope of purchase orders assigned to cost centers.

What will you do?

• Executes order administration functions to perform order processing transactions such as order entry, modifications, incompletion log thru Oracle, BFO, SEA, S4, SAP ECC

• Manages and administrates Service Contracts and related activities.

• Takes ownership of all orders, ensures administrative support is carried out.

• Communicates directly with internal customers, AMs, Sales Reps, Field Service, and other cross functional departments to ensure accuracy in orders and to answer general questions regarding services and order status

• Enter Purchase Orders on a timely manner

• Meet the goals set by the team to achieve KPI of performance metrics such as quality, SLA time, number of cases.

• Making sure correct Quotations and Contracts are being used

• Monitor individual backlog by checking pending orders to ensure timely and accurate entry of all orders

• Identify and communicate possible changes to process and procedures to ensure best practices.

• Responsible for managing their personal case queue but also supporting concerns and questions fielded to other case queues

• Available and flexible in scope of communication and training between variable teams and scopes.

• Manage Change orders for their respective scopes

• Manage any types of transactional questions for the scope of order services on PS led orders whether they are service or NSF led.

• Additional responsibilities include filing and continuous cross-training and uptraining in all forms of order entry

Qualifications

Who would be successful?

• Candidate must possess at least a Bachelor's/College Degree in any field.

• Applicants must be willing to work in Cavite

• Applicants should be Filipino citizens or hold relevant residence status

• Fresh graduates/Entry level applicants are encouraged to apply

• Full-time positions available

Why us?

Schneider Electric is leading the digital transformation of energy management and automation.

Our technologies enable the world to use energy in a safe, efficient, and sustainable manner.

We strive to promote a global...