Credit Clerk II (Full Time)

The Credit Clerk II accurately and efficiently processes customer payments and requests for Replacement Parts, Inc., corporate office of Bumper to Bumper Auto Parts.

They work closely with customers and store and warehouse locations to help reconcile accounts receivable and resolve any issues.

Check us out at btbautoparts.com and apply today! 

Today, Replacement Parts, Inc.

and Crow Burlingame is made up of a corporate staff, wholesale auto parts and automotive paint store locations, and our warehouse division, Parts Warehouse Inc.

(PWI).

We employ over 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint, and heavy-duty parts business.

In 2019, our company celebrated 100 years of serving our communities as a privately held business and proud to be part of the "Bumper to Bumper Auto Parts" family.

Essential Duties and Responsibilities include the following.

Other duties may be assigned.


* Provide exceptional customer service over the phone and through email and standard mail.


* Review aging of accounts, DSO, bad debt, service charges and discount policy.


* Review past due accounts Collections, collect money from past due accounts, collect service charges, and resolve customer problems.


* Handle resolution of deductions.


* Implement discount policy.


* Arrange resolutions for suspended checks.


* Resolve NSF checks.


* Assist cash application department with unapplied cash.


* Follow up with returned material authorizations.



* Accomplish detailed research and record-keeping.


* Apply understanding of basic accounting principles and data entry.



* All other job duties as required or assigned.

Our Benefits (all benefits are based on eligibility and subject to change)


* 401(k) employer matching


* Company Paid Vacation, Holidays, and Sick Days


* Medical, Dental, and Vision


* Company Paid Basic Life Insurance & Long Term Disability


* Short Term Disability


* Flexible Spending Accounts


* Additional Supplemental Life Insurance


* Accident Insurance


* Hospital Indemnity


* Employee Assistance Program


* Employee Purchase Discounts


* Scholarship Program


* Earning Incentives and Bonuses

 

Supervisory Responsibilities

This job has no supervisory responsibilities.

 

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds to requests for service and assistance.

Communications - Exhibits good listening and comprehension.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration.

Managing Customer Focus - Promotes customer focus.

Oral Communication - Speaks clearly and persuasively in positive or negative situations.

Conflict Resolution - Uses negotiation skills to resolve conflict...