Managing Consultant, Account Director (Senior Level)

Account Directors at ERM Shelton are a hybrid – part business management consultant, part communications director – advising clients in real time about how to leverage sustainability as a business strategy and directing creative and digital team members to craft compelling stories.

The Managing Consultant, Account Director takes the lead in determining the problems clients need to solve and the opportunities they can leverage, and partners with internal resources in creating and proposing solutions.

This requires maintaining deep, consultative relationships with senior-level client and agency contacts; maintaining a deep understanding of the client’s business, market situation, products and competitive set as well as an understanding of our latest market insights and the marketing industry; and becoming both a trusted advisor to clients and to the broader project and account teams.

It also requires an ability to ask insightful questions, connect disparate dots, apply research insights and marketing industry knowledge, and think on your feet.

This role is about creating a vision for clients AND the hands-on creation of solutions for clients – and about driving revenue for the firm in the process.

Additionally, this role oversees client projects, ensuring deliverables are completed in an efficient manner – on time and on budget.

And this role involves leading one or more large accounts and/or several small-to-large accounts.

Accountabilities:

Create and manage strategy for assigned accounts, generate results that meet client expectations/achieve stated goals, grow AGI of client base year-over-year.

Duties and Responsibilities:

Client Experience


* Leads senior-level relationships with clients and key ERM Shelton players.

Establishes trusted advisor relationships in which clients and colleagues seek out advice and counsel and in which you identify and offer up opportunities and ideas.


* Is a strategic partner to assigned clients by demonstrating a deep understanding of their market and business sectors and their specific challenges and opportunities.


* Provides thought leadership, insights, and perspectives that support client initiatives and align services and solutions with client needs.


* Is a true marketing and business consultant, able to recommend strategic ideas that connect to a client’s business strategy and position the client for market success; able to write and articulate marketing communications plans that allow a client to fully leverage their sustainability commitments and actions to build their brand and/or sell products.


* Maintains existing business relationship with assigned clients by staying closely connected to internal project teams, monitoring progress of ongoing client projects, as needed, and helping to address and resolve promptly, accurately, effectively, and to the client’s satisfaction, any issues or problems that may arise.


* Presents ideas and recommendations effecti...