Retail Operations & Aftersales Intern

The HERMÈS WORK IMMERSION PROGRAM offers students and recent graduates a unique opportunity to gain hands-on experience in both operations and aftersales services within the luxury retail industry.

Intern will work closely with the Operations and Aftersales teams to assist in various projects and daily tasks, ensuring the smooth flow of store operations and delivery of exceptional aftersales service.

This 9-month program is designed to cultivate future leaders by integrating practical learning with meaningful responsibilities, while providing a deep understanding of Hermès' store design excellence and high standards of quality.

Responsibilities
Operations Support
Assist in monitoring compliance with store operations policies and procedures in line with local and global standards
Collaborate with internal and external parties regarding operational matters, including security, uniforms, maintenance, etc
Assist in consolidating and analyzing data to prepare reports for management review.
Contribute to the coordination of special sales events, pop-ups, and other operational initiatives
Assist in ongoing local projects and group projects, offering fresh perspectives to improve operational strategies

Aftersales Support
Collaborate with store teams to address customer service and aftersales service-related issues
Assist in handling repair cases, defective leather goods, and spare part management for aftersales services
Support the coordination of logistics for repair goods shipment and ensure timely follow-ups with stores
Compile and analyze aftersales service data, including KPI monitoring and reporting, to identify improvement opportunities
Ensure accurate and systematic data administration, including maintaining store card information and qualitative records

Requirements
Currently enrolled in or a recent graduate from a bachelor's program in business, management, retail operations, or a related field
Strong enthusiasm for the luxury retail industry and a genuine interest in both operations and aftersales services
Detail-oriented and organized, with the ability to manage multiple tasks independently
Excellent communication and interpersonal skills, proactive and team-oriented
Proficiency in Microsoft Office (Excel, Word & PowerPoint)
Good command of both written and spoken English, Cantonese and Mandarin
Available to work as an intern for 2-3 full days per week (falls into Mon - Fri)"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide.

Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.

The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.

Sixteen artisanal métiers feed the creativity of the house, whose collections are presented...