Store Administrator - Sydney Trust Boutique

Role Summary
This role encompasses all administration activities of the day-to-day running of the boutique; focusing on administration duties, after sales, organisation of back-office, cashing & banking procedures for the boutique.

Supports the back of house administration functions to ensure the sales team are able to operate at optimal efficiency.
Primary Responsibilities:
Customer service and Sales Support


* Collaborate with Client Services for client requests including appointments, store follow up, product availability and aftersales requests and closing task tickets between store and Client Services.


* Answering the phone, taking customer requests and directing calls, respond to customer service requests via phone and e-mail.


* Daily management of the store email account, directing information where required within the organisation.


* Management and follow-up of customer requests whilst performing daily review of customer requests to be processed.


* Follow up of client request with stock team.


* In case of Worldwide search on Hlink, regularly check for an update.


* Contact and inform the clients of the outcome of the search and the subsequent reception of the product in store.


* Perform daily checks of the Aftersales items and in Store Collection in the boutique.


* Maintain customer request lists from data provided by sales team, and cross check fulfilment via delivery processing with stock team.


* Assume the role of Cashier for the retail floor when needed.


* Provide sales support on the retail floor in busy periods.


* Support the Administration Supervisor with other general administration duties


* Support the Back of House team to ensure accurate labeling, neat arrangement and tidiness of the Back of House and cashier areas.

SAV/After Sales Service


* Responsible for the management of Aftersales organisation, record keeping and aftersales stock management in the boutique.


* Manage client repair cases and enquiries by providing correct information and timely follow up with clients, ensuring a smooth operation of after sales service.


* Review completed forms and SAV operations records in HermesCare.


* Liaise and coordinate with related departments on any SAV related issues.


* Work closely with After-sales department and LMH.


* Review and update related information for easy reference.

Store Administration


* Till opening and closing responsibilities, ensuring accurate cash float and balances at end of day.


* Assist in the management of staff uniforms (allocations, fittings, order, remittance, alterations and spare uniforms).


* Order office stationary, corporate stationary, and items need in the boutique.


* Ordering banking books & cash bags and other relevant stationary.


* Ensure all First Aid boxes are replenished and audited twice a year.

Team Scheduling and Administration


* Support the Store Operations Manager w...