Watches and Jewellery Expert - Melbourne

Role Summary
As our Watches & Jewellery Expert you will create and manage the métier development strategy whilst being hands on in sales.

You will play a pivotal role in the day-to-day management and operations of the boutique with the following main objectives:


* Optimise métier performance and support overall business goals.


* Optimise overall sales through the performance of the highest standard of client experience, product knowledge and operational duties.


* To support and assist management with team leadership and various retail store operations to ensure an effective and efficient store.


* To act as a role model to the Team, including coaching and developing skills and competencies.

Primary Responsibilities
Métier Management


* With the Store Director, create a growth and development métier strategy.


* Support Store Director in buying preparation and selection.


* Team leadership of métier ambassadors.


* Track and analyse sales of Metiers and quantitative attributes of Team members including Sales, UPT, VPT etc.


* Deep understanding of métier performance, new product launches, care, aftersales and rituals.


* Support in-store métier animations and events.


* Provide métier training to sales associates including but not limited to: new product launches, care, aftersales and rituals.


* Develop and motivate the team through goal setting and regular meetings regarding metiers and sales.


* Lead by example by playing an active role on the boutique floor: new product trainings, Sales & Service briefs, Metier hand rituals etc


* Provide regular business updates, including current sales trends, sales forecasts and competitor updates to Store Director.


* Ensure proper visual merchandising standards are met and maintained as set forth by the Visual Merchandising guidelines.

Client Experience


* Provide exceptional client experience every day to every client using the Sales and Service Ambassador guidelines.


* Motivate and drive the sales team to engage in up-selling, cross-selling and multiple selling for all product categories.


* Support the team by guiding on necessary skills to handle complex customer service issues, i.e.

dissatisfied clients, exchanges & returns, after-sales etc


* Act as a role model to effectively develop and strengthen client relations, and groom repeat clients by utilising available tools including, but not limited to client book, follow up calls, appointments etc


* Empower the team to gather information to make decisions to provide the best client experience to all clients.


* Lead by example to use elegant and professional dialogue with clients and team.


* Recruit or support the team to recruit watch and jewelry clients


* Build strong relationships with top watches and fine jewelry clients


* Accompany clients to national or international events, when and as required

Boutique Operations


* Lead b...