Operations Manager

Description

JOB SUMMARY:The Operations Manager is responsible for meeting financial performance and revenue growth goals while managing the operations of the practice and ensuring an excellent patient experience.

Establishes systems and processes which result in patient satisfaction, patient retention, case acceptance, employee engagement, provider engagement, and financial performance.

Responsible for practice operations systems and provides support to all functioning areas, including administrative support to the front and back office.

This support is crucial to the delivery of the Company's mission of helping children achieve a lifetime of great oral health.

EDUCATION/CREDENTIALS:


* Bachelor's Degree in Business or related field, Master's preferred or equivalent work experience.

JOB RELATED EXPERIENCE:


* Minimum 5 years progressive leadership and functional practice management experience.


* Excellent communication, problem solving and leadership skills.


* Coursework or on-the-job training in the fields of dentistry, business or training.


* Strong healthcare management/customer service management and leadership skills a plus.


* Experience leading a team, mentoring and coaching subordinates.

JOB-RELATED SKILLS/COMPETENCIES:


* Ability to make good decisions within assigned scope of authority.

Exceptional critical thinking skills.


* Ability to effectively supervise, lead, develop, and coach staff.


* Ability to control expenses.

Strong business acumen.


* Ability to support and effectively collaborate with other departments to achieve results.


* Ability to plan ahead, and to prioritize and coordinate activities, services, schedules or programs.


* Ability to plan, assess, communicate, and develop employee performance.

WORKING CONDITIONS/PHYSICAL DEMANDS:


* Office Environment

MAJOR DUTIES AND RESPONSIBILITIES:


* Manages office staff, provides problem-solving, decision making, planning, delegation, and conflict management when needed.


* Build and maintain a positive office culture.


* In coordination with RDO and Human Resources, select and orientate office staff.


* Evaluate staff performance and submit performance reviews, Ensure 100% of staff complete required learning modules on time.


* Conduct practice staff meetings on a regular basis.


* Works with employees to facilitate complaints/concerns and resolve as needed.


* Responsible for onboarding and training for new employees.


* Implement office policies which establish best approaches which result in achievement of performance goals, including patient satisfaction, access, employee engagement, provider engagement, financial performance and successful growth.


* Meets or exceeds annual NPS targets through implementation and sets action plans as needed.


* Provide needed information to other departments, (i.e.

Human Resources, Marketing, Finance, etc.) to support compliance with est...