Support Coordinator

Lead Support Worker

East Ipswich, Suffolk

Temporary until October 2025, full time (37.5 hpw), rota working days, evenings, weekends and bank holidays including sleep in shifts at an additional £50 per shift

Pay £13.21 to £13.63 per hour (£25,838 to £26,645 per annum) and great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better?  As our Lead Support Worker, you’ll be at the heart of supporting our customers who have complex mental health needs to develop their skills to live more independently in the community.  You’ll make a big difference each day as you help our customers achieve their hopes and aspirations.  Amazing we know!

Typical day as a Lead Support Worker (known by us as Coordinator)


* Creating support plans with your customers and coordinating our small team of Support Workers working to the plans. 


* Customer group - severe and enduring mental health, may also have a substance misuse issue, and or a mild learning disability/ ASD


* Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.


* Carrying out risk assessments, support planning, goal setting and regular reviews.


* Cuppas, chats and catch ups.  There’s no rushing from one customer to the next here!  Plenty of time to collaborate with colleagues too.    

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

You bring


* Passion to support our customers to live their best life, working collaboratively with an eye for detail. 


* Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.


* Experience of coordinating and assessing customer referrals.


* The ability to work on your own initiative, remain calm under pressure and have a resilient approach

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review 

Our team 

You’ll join Kathy and our East Ipswich Cluster team, we’re super passionate about what we do! We’re really proud of supporting customers and each other when things get a bit tough from time to time.   We’re a supportive bunch and like to enjoy a slice of cake or a biscuit and a cuppa!

Job details 


* Where we’re flexible with you, we do need to meet the needs of our customers.

That may mean adapting your start or finishing times on occasion.


* We have a 4 week rolling rota working across services in Ipswich


* Although there is some lone working, we do get together regularly for training and team meetings.


* Able to u...