Supply Chain - Intercompany Service Analyst

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: Supply Chain - Intercompany Service Analyst - This role is critical to the successful execution of multiple intercompany (manufacturing to affiliate warehouse) areas of responsibility including arrangement   of domestic and international shipments, internal customer service for product shipments, ensuring that EX/IM requirements are met, and performing specific replenishment transactions. The Intercompany Services team is also responsible for monitoring affiliate inventory levels for their respective products and proactively providing recommendations to key stakeholders to ensure healthy inventory levels.

Success factors for this role include strong communication skills, attention to detail, the ability to prioritize, exposure to logistics and manufacturing planning processes at Elanco, and the ability to work in fast-paced environment.

Your Responsibilities:


* Monitor correctness of orders placed and provide exceptional customer service to internal and external partners;


* Communicate clearly to key stakeholders any changes in product availability or delivery timing;


* Decision making in line with relevant SOPs and procedures with support of Supervisor where needed;


* Take ownership of Transport planning in line with trade compliance requirements, associated documentation and exception handling, managing independently through capacity bottlenecks;


* Resolution of customer service issues (product damage in transit, temperature variances, reports of missing product or documentation, delayed shipments, returns etc.) with Supervisor's support where needed;


* Assist in coordination of new product launches within business/ affiliate;  


* Build and maintain effective cross-functional relationships with Commercial Supply Chain / O2C;


* Coordinate with planners to monitor affiliate inventory levels and order due dates to identify changed requirements and priorities. 


* Monitor relevant reports and metrics;


* Identify and implement solutions and  process improvem...