Customer Support & Implementation Specialist, Finance (Remote)

MediSolution is seeking a Customer Support and Implementation Specialist with a solid background in Financial processing and reporting within the Healthcare industry. 

As a Customer Support & Implementation Specialist, you will work closely with both clients and development team members to achieve client goals.

You will be the frontline point of contact providing high quality, friendly, and prompt technical support. 

Responsibilities include overall project management, creation of project deliverables, implementation, client training, demonstration, program documentation, and product testing.  The ideal candidate must be a team player with strong people skills, self-learning skills, and share a dedication to the latest technologies and techniques. 

To excel in this role, you’ll need to have an analytical mind and a passion for digging into the details to find unique solutions to complex problems.

You’ll need to be able to leverage your natural curiosity to help you thrive in ambiguity and tackle problems.

What your impact will be:


* Provide high quality support to our clients, ensure we are meeting contractual obligations and maintaining a high level of customer satisfaction and timeliness of resolution;


* Communicate to clients when there are changes to the application, and occasionally regulatory and legislative updates;


* Implement new customers from start to finish including but not limited to analyzing set up needs, testing, training;


* Provide ongoing customer support including; troubleshooting issues, providing application training to new staff, including reporting training on an Excel-based application;


* Prepare and keep up to date training documentation and update user guides when needed;


* Assist with business development-related activities including the development of proposals, statements of work, and delivery of presentations;


* Participate in project planning and implementation;


* Develop a deep understanding of the functional / technical features of our applications and use this knowledge to address application-related issues and questions;


* Troubleshoot software and implementation issues and provide workaround and functional implementation guidance as needed, completing support cases for clients with a quick turnaround; via telephone, email, and/or ticketing system;


* Use ticketing system to review tickets, prioritize ticket queue, update and resolve tickets with complete and accurate documentation in a timely and effective manner;


* Diagnosing and documenting software issues / bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient, and effective manner;


* Design of new product features alongside members of the software development team;


* Perform other duties as required or assigned.

What we are looking for:
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