Implementation and Support Consultant

RESPONSIBILITIES

Implementation & Training


* Configure and deploy ERP software to meet client needs.


* Train users to ensure successful adoption of our solutions.


* Assist with data migration, system integration, and testing.


* Analyze customer workflows and recommend software optimizations.


* Ensure projects stay on schedule and within budget.

Customer Support & Issue Resolution


* Investigate, track, and resolve software issues for both on-premises and cloud-hosted applications.


* Provide timely, professional assistance to clients via phone, email, and chat.


* Escalate complex issues and collaborate with internal teams (Support, Development, TechOps).


* Document customer issues, update knowledge base articles, and improve support processes.

Collaboration & Continuous Improvement


* Work with Account Management to identify opportunities for additional solutions and services.


* Support product releases by coordinating with Support, TechOps, and Development teams.


* Provide documented feedback to R&D on bugs, enhancements, and client requests use Harris ERP systems and tools.

QUALIFICATIONS & EXPERIENCE


* 2+ years of experience in customer support, implementation, or a similar client-facing role.


* Strong understanding of ERP software (local government experience preferred).


* Technical proficiency in on-premises and cloud-based applications.


* Experience troubleshooting software and resolving complex functional issues.


* Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical users.


* Self-motivated, detail-oriented, and able to manage multiple tasks.


* Ability to travel across North America (United States, Canada, and the Caribbean).

WHAT WILL MAKE YOU STAND OUT


* Experience with CitySuite ERP software or similar solutions.


* Familiarity with TeamSupport, ClickUp, and Microsoft Teams.


* Experience working in virtual/cloud environments (AWS, Azure).


* Familiarity with SQL databases and scripting (e.g., PowerShell, Python).

BENEFITS AND WORK HOURS

Harris ERP offers a competitive salary and stock ownership options.

We also provide access to corporate health, dental, and vision plans, as well as life insurance, disability, and AD&D coverage.

While Harris ERP is headquartered in St.

Louis, we are a remote-friendly employer.

Some flexibility in hours is allowed, but employees must be available during core work hours.

In addition to paid vacation, we offer flexible paid personal time.