Customer Solutions Specialist

Your Job

Georgia-Pacific is looking for a Customer Solutions Specialist to join our Consumer Products Supply Chain organization.

In this position, you'll play a critical role in identifying process improvement opportunities, analyzing supply chain metrics, and utilizing SAP to fulfill customer purchase orders and resolve customer replenishment issues.

With your exceptional communication skills and ability to create relationships, you'll collaborate with cross-functional teams and influence partnerships to ensure timely resolutions and profitable customer satisfaction.

Bring your sense of urgency and customer focus to our virtual environment, leveraging digital tools to excel in this exciting role.

Location: This role is based out of our GP headquarters in Atlanta, GA.

We operate on a hybrid schedule with remote flexibility.

Our Team

We are seeking a Customer Solutions Specialist (CSS) who will be a vital member of our dynamic GP Consumer Products team.

This CSS will bring economic thinking and resolution to a fast-paced environment.

They will work alongside other CSSs and will report to a Customer Solutions Manager.

What You Will Do


* Utilize SAP to fulfill customer purchase orders, monitor order status, and to research and resolve customer replenishment issues


* Act as a principled entrepreneur by identifying process improvement, key service trends, and cost savings opportunities to drive improvements and create value


* Analyze and report customer supply chain metrics (in-stock, on time, case fill rate, and others), including executive summaries


* Utilize SAP to monitor order status and to research and resolve customer replenishment issues


* Troubleshoot and identify solutions while working through service issues


* Understand and develop relationships with customers to profitably anticipate and satisfy their needs


* Influence and build internal and external partnerships while practicing careful communication


* Exercise sound judgment, prioritize duties, and follow tasks through to completion in a timely manner


* Communicate and interact with cross-functional teams (including order management, sales, transportation, and contacts at the facilities) to solve business problems


* Maintain a strong sense of urgency and customer focus


* Collaborate and build relationships in a virtual environment leveraging digital tools

Who You Are (Basic Qualifications)


* Experience in a supply chain, logistics, order management, or order replenishment role


* Experience in a customer-facing role


* Strong aptitude with Microsoft Office to include Excel (basic formulas, Pivot Tables, and analyzing data trends), Word, Teams, and Outlook

What Will Put You Ahead


* Bachelor's degree or higher


* SAP experience, preferably S4 Hana


* 3+ years of order management and/or supply chain experience


* Experience in the consumer goods industry

At Koch companies, we are entrepreneurs.

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