Aftersales Service Coordinator

We have been in business for 110 years and we are proud to be a subsidiary of Berkshire Hathaway.

Ben Bridge Jeweler has thirty-six store locations across the United States.

We are committed to serving our customers with quality jewelry that will be a memorable experience for generations.

Jewelry is more than just an adornment.

It is a means of expression, love, personality and history.

Its meaning only grows with time.

We don’t sell to a customer just once; we want to be their jeweler for life!

Ben Bridge Jeweler’s store in Southcenter Mall is looking for a Store Aftersales Service Coordinator to join our team.

Job Summary:

The Store Aftersales Service Coordinator (ASSC) is responsible for maintaining and coordinating the flow of all repair jobs entering and leaving the store.

The ASSC will take in customer repairs and work with the company watchmakers to triage each timepiece and determine their final destinations.

They will also oversee each repair from beginning to end and provide status updates to the customers, manufacturers, sales associates, and store manager.

Invoice reconciliation reports will require appropriate filing and delivery as needed.

This position offers hourly pay and flexible hours.

Responsibilities


* Responsible for proper customer facing repair intake for both watch and jewelry repairs.



* Deliver customer repairs and collect appropriate payment in a prompt manner.


* Follow up with customers post-pickup to confirm satisfaction with services and repairs.


* Daily check-ins and processing for all inbound customer repairs.


* Track in-store and external (factory repair & corporate watchmaker department) Rolex services


* Provide Rolex service status updates and service confirmations to customers.


* Provide customers with pending job estimates and follow up as needed.


* Complete Rolex Service Data Reporting via WRS on a monthly basis.


* Invoice reconciliation for all services, spare parts, and watchmaking tools.


* Create service estimates and invoices for all repairs processed through the store.


* Advise store associates and customers of any backordered parts and service delays.


* Manage multiple inboxes via Outlook.


* Provide status updates on pending services to sales associates, watchmakers/watch techs, and store manager.


* Create and compile month-end reports, analyzing and interpreting data as needed.


* Maintain working knowledge of job flow and job turnaround expectations.


* Maintain SDS compliance.


* Organize and maintain both physical and digital department filing systems.


* Perform other administrative duties as directed by management.

Required Qualifications:


* Excellent verbal, written, and interpersonal communication skills.


* Comfortable operating in a fast-paced, customer facing environment.


* Ability to maintain composure and resolve conflict under pressure.


* Meticulous and detail-oriented; co...