Senior Operations Analyst

Description & Requirements

At Maximus, we are leading the way in digital transformation for our government clients.

Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space.

We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations.

We believe that great outcomes define our success.

TheSenior Operations Analyst will play a pivotal role in our Digital Solutions organization under the direction of the Sr Director of Digital Portfolio Operations in Delivery Excellence.

This role works across digital practices (Delivery Excellence, Creative Agency, and Technology) to provide portfolio operations support from new opportunities through delivery.

As Senior Operations Analyst, you will support operational excellence of established processes that focus on continually improving efficiency, practices, and drive results to help the Digital organization achieve its business goals and execute the OCDIO strategic imperatives.

In this key role, you will be supporting the portfolio management process and responsible for analyzing and reporting project status and health, portfolio resource management, and portfolio financial management and oversight.

to identifying potential risks and issues.

The data collected could include the project's scope, budget, timeline, and its alignment with the organizational objectives.

You will utilize this data to generate reports on the status of projects and identify any gaps and areas where process improvements are needed.

This is a hybrid position and requires 3 days on site a week.

Essential Duties and Responsibilities:

- Work with clients and technical resources to identify business problems and develop the right approach and solution.

- Work with clients and end users to gather, understand, and define business requirements for implementation projects across all capabilities.

- Develop user stories and to-be process flows for complex and/or multi-capability solutions to support the design and development of solutions for clients.

- Contribute to interactions with both internal teams and external government clients.

- Contribute to solutioning initiatives such as design thinking, scouting, RFP responses, etc.

- Interpret requirements to identify value creation opportunities for customers.

- Maintain good knowledge and understanding of digital applications and capabilities workflows.

Job-Specific Essential Duties and Responsibilities:

- Generate insightful reports on labor analysis, financial data, staffing and capacity, resource utilization, project allocation, and expense management, driving actionable insights and facilitating data driven and informed decision-making.

- Excellent project management and organizationa...