Support Specialist

As a Technical Support Specialist in our Support Division, you will be responsible for the analysis, processing, technical recommendation and resolution of technical inquiries, cases and requests from all customer segments.



* The role is “customer-facing” support role and will require interactions via our self-service portal, emails, chats, and a few inbound calls.

Collaboration with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.


* Collaborate with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.


* The ideal candidate should be flexible, detail-oriented, have a strong support background and highly skilled at working with customers directly.

The position requires willingness to be trained in one of Tricentis’ Continuous Testing Platform which include but is not limited to the following: Tosca, qTest, NeoLoad, LiveCompare, Vera, Test Automation, Testim and Data Integrity.


* The position requires the candidate to be detail oriented, work with minimal supervision, good research skills and above-average problem solving skills to handle simple to more complex customer cases.

In addition, a good background in system analysis, design and functional support is needed to determine potential software bugs.

Qualifications:
 

To be successful in the position you will possess the following skills and experience.

Must have:


* Bachelor’s degree in Computer Science or Computer Engineering.


* Minimum of 3+ years of relevant experience in either technical, application or product support in a customer facing role.


* Basic understanding of software development and testing concepts.


* Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge.


* A good level of understanding in any of the following Tricentis products such as but not limited to;


* TOSCA – Enterprise Test Automation - A Codeless test automation powered by Vision AI optimizes and accelerates end-to-end testing of all mission-critical applications and business processes across the enterprise.
+ (Related Technologies – Distributed Exchange, API/OSV, VisionAI, Mobile Dev, SAP, Host Engines, Database, Mail Engines, Document Imaging)


* QTEST – Test Management & Analytics - A Centralized test management that unifies, integrates, and rapidly scales across your business
+ (Related Technologies – qTest, ALM, TestManagement, STLC, SQL, API, Postgres, Linux, Docker, AWS, Jenkins and JIRA)


* VERA - Modernizing software compliance in Life Sciences - Digital validation for life sciences organizations to accelerate critical approval, verification, and compliance management processes.
+ (Related Technologies - VERA, Tx3, Authenticat...