Support Analyst
Core responsibilities of the position include, but are not limited to, the following:
* Technical phone support to customers in a remote environment.
* Documentation of all customer communication through internal ticketing system, Team Support.
* Diagnosing software issues / bugs, performing the appropriate fixes; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner.
* Installing and updating Delta product line applications, integrated 3rd party applications and operating system and/or database applications
* Learning, understanding, implementing and training on a variety of software applications
* Identification and communication of additional revenue streams/opportunities within the support arena
* Providing regular and timely status reports and progress of assigned work to the Manager of Support Services
* Travel – less than 15%
The desired candidate must possess a high level of initiative, aptitude and energy in order to succeed in a fast-paced environment. We also require several of the following attributes:
Essential Qualifications
* 3-5 years customer service experience in a technical environment desired
* Experience working within or as a vendor for local government tax appraisal, assessment and collection groups a plus
* Knowledge of IBM AS400/ environment desired but not requirement
* Familiarity with using CRM Platforms to document all customer communication
* History of use with Microsoft 365, Teams, and VOIP systems preferred
* Experience working within or as a vendor for local government tax appraisal, assessment, and collection groups a plus
* Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment.
* A level of comfort appearing on camera for customer-facing and internal team calls/trainings.
* Excellent verbal and written communication skills
* Outstanding customer service and organizational skills
* Exceptional analytical, troubleshooting and problem-solving skills
* Positive, results-oriented mindset.
* Ability to multi-task effectively and to consistently meet assigned deadlines.
* Self-starter with ability to work well independently and in groups.
* Ability to speak comfortably in front of a group of customers.
* This is a remote position.
While equipment will be provided, a dedicated workspace within your location of choice is a requirement.
- Rate: Not Specified
- Location: Jackson, US-MS
- Type: Permanent
- Industry: Other
- Recruiter: Delta Computer Systems, Inc
- Contact: Not Specified
- Email: to view click here
- Reference: R0030172
- Posted: 2025-05-13 08:17:06 -
- View all Jobs from Delta Computer Systems, Inc
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