Director of Professional Services
Director of Professional Services
Harris School Solutions - Remote
The Director of Professional Services will have responsibility for the delivery of Harris School Solutions- Enterprise Financials products to our customers.
You will work collaboratively with a motivated, experienced executive team to build an organization that delivers exceptional financial results and long-term organic growth.
What your impact will be:
* Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets.
* Regular monitoring & measuring of the priorities, providing coaching and guidance to team members
* Collaborate with various levels of team members to maximize the effectiveness of the business as a whole
* Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.
* Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained.
* Continually evaluate market conditions to bring value added services that will further enhance the customer experience with our products.
* Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.
* Create a work environment that promotes learning, sharing and trust. Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.
* Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets.
* Present financial, project, and customer satisfaction related presentations to senior management.
What we are looking for:
* Direct leadership and experience in the delivery of professional services
* Experience in delivering multiple product solutions and managing a diverse team of professionals
* 8+ years of management experience
* Experience managing groups of 10 people or more; experience developing and promoting managers and leaders
* Demonstrated experience in managing distributed, remote teams
* Experience with remote delivery models and the delivery of cloud solutions
What would make you stand out:
* Experience in implementing ERP/ Financial solutions in the public sector
* K12 financial or human capital experience
- Rate: 110000
- Location: Columbia, US-SC
- Type: Permanent
- Industry: Other
- Recruiter: Capital Computer Associates, Inc.
- Contact: Not Specified
- Email: to view click here
- Reference: R0029459
- Posted: 2025-05-13 08:17:02 -
- View all Jobs from Capital Computer Associates, Inc.
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