Area Technical Operations Manager

PURPOSE AND SCOPE:

Supports FMCNA’s mission, vision, core values and customer service philosophy.  Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.  For a defined Area, responsible for supervising the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program so as to ensure safety of the patients as well as the staff operating the equipment.  Ensures all decisions, actions and activities of Technical Department Personnel are compliant with company standard operation procedures and with all pertinent local, state and federal regulatory requirements.  Oversees OSHA and regulatory compliance related issues ensuring appropriate actions taken to ensure required resolution.  Demonstrates pride in the quality of work, regulatory compliance, and the environmental cleanliness of the facilities in the Centralized Technical Program.

DUTIES / ACTIVITIES:

CUSTOMER SERVICE:


* Responsible for driving the FMS culture through values and customer service standards.


* Responsible for outstanding customer service to all external and internal customers.


* Develop and maintains relationships through effective and timely communication.


* Take initiative to respond to, resolve and follow up on customer issues in a timely manner.


* PRINCIPAL RESPONSIBILITIES AND DUTIES:


* Overall management of Technical Services for an area.

Area will typically consist of 10 to 25 clinics and 7 to 15 exempt and non-exempt employees.


* Works with Area Managers and/or Directors of Operations to ensure that operational, financial and regulatory requirements associated with Technical Service are met.


* Collaborates with area Quality and Education personnel on cross functional initiatives.


* Responsible for management and oversight of Area financial metrics i.e.

TAP, maintenance parts cost, travel and expenses.


* Responsible for data integrity for management systems at the Area level i.e.

PeopleSoft, Kronos, and Service Database.


* Responsible for piloting and implementation of new systems and processes as needed.


* Responsible for the following supervision and oversight activities for a defined Area:


* Repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant as recommended by the manufacturer and by procedures established by FMCNA Clinical/Technical services as documented in the FMCNA Policies and Procedures.


* Document all repair and maintenance activity per applicable policies and/or procedures.


* Purchase and maintain inventory of service parts.


* Ensure defective parts with associated RGA and warranty parts are returned in a timely manner.


* Actively support and participate in the Quality Assessment and Process Improvement (QAPI) process.
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