Practice Secretary

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community.

From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

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Time Type:
Full time

Department:
South End Recovery Services

All Locations:
1601 Washington Street, 79 Paris Street

Position Summary:

The Practice Secretary plays a vital role in supporting the Recovery Services program across both the South End and East Boston locations.

This position involves performing a wide range of clerical and reception activities, greeting patients and visitors with excellent customer service, and screening walk-ins to practice.

Monday – Friday, 8:00am -5:00pm.

Monday-Friday, 8:00-5:00pm and may require flexibility.

Essential Duties and Responsibilities:

Provider and Patient Support:


* Effectively screens incoming calls for the department.


* Monitor department/providers schedules and in-basket pools to ensure timely responses.


* Assist with provider inquiries regarding patient scheduling, account status, or referral progress.


* Serve as the first point of contact for patient inquiries and appointment changes.

Scheduling & Appointment Management:


* Schedule, reschedule, and cancel appointments as per provider or patient requests.


* Conducts calls to confirm appointments.


* Handle incoming patient calls and messages regarding appointment inquiries and scheduling changes.


* Track and manage patient follow-ups and cancellations as needed.

Documentation & Communication:


* Sort, fax, and scan patient documents and ensure they are accurately added to patient records.


* Assist with the completion of clinical forms, letters, and other documentation as directed by providers.


* Maintain clear and empathetic communication with patients and staff through written, electronic, and verbal interactions.

Collaboration & Teamwork:


* Interact with/manage inquiries from NH and outside providers to facilitate access to care.


* Work collaboratively with co-workers, share knowledge and expertise, and lend assistance to ensure department goals are met.


* Demonstrate professionalism, courtesy, and positivity in all interactions with patients and colleagues.


* Provide ...