Coordinator, Referral & Communications PACE

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Time Type:
Full time

Department:
PACE Referral & Communication

All Locations:
300 Ocean Avenue – Revere

Position Summary:

The PACE Referral and Communications Coordinator, under the direction of the PACE Referral and Communications Manager, will be responsible for providing the highest level of customer service to all callers to the PACE program while efficiently processing all calls and referrals appropriately.

The PACE Referrals and Communications Coordinator will do whatever possible to meet the needs of the caller in one transaction to avoid any caller being transferred multiple times.

The PACE Referral and Communications Coordinator is responsible for scheduling all external and internal appointments in collaboration with the participant/caregiver, taking participant preferences into account.

The Coordinator will schedule all Transportation related to appointments.

The Coordinator will follow all workflows regarding proper channeling of calls and referral processing.

They will complete telephone encounters where appropriate per telephone triage workflows.

The PACE Referral and Communications Coordinator will display excellent written and verbal communications skills, problem solving and critical thinking skills, and be adept at multi-tasking.

The PACE Referral and Communications Coordinator will collaborate with the Center Secretaries and Transportation Schedulers to ensure good coordination between the PACE Centers, IDTs, and Transportation staff for maximum efficient use of resources.

ESSENTIAL DUTIES & RESPONSIBILITIES:


* Maximize efficiency of transportation by coordinating appointments to same locations with participants across PACE centers.


* Facilitates external appointments utilizing phone, TripMaster, Epic.


* Efficiently manages referral work queues in Epic for all external appointments.


* Utilizing appointment reports, schedules all transportation for PACE Center external appointments.


* Establish and maintain professional collaborative relationships with internal and external customers.


* Coordinate...