Front Desk Agent

About Us

A state-of-the-art, Green lodging hotel located just off I-4 and CR 535 and directly across the highway from Orlando's Premium Outlet Mall.

At Hilton Garden Inn Lake Buena Vista, we're proud to cultivate a welcoming, inclusive, and collaborative work environment where every team member is valued and empowered.

Our focus on teamwork and open communication creates a positive atmosphere where we all work together to deliver exceptional service and memorable experiences for our guests.

We believe in personal growth and offer opportunities for development, ensuring that each individual has the tools and support needed to thrive in their role.

Whether you're interacting with guests, maintaining the property, or managing operations, you'll find a culture that encourages work-life balance, respect, and a shared commitment to excellence.

.Experience the perks of working with us, including complimentary on-site parking, generous paid time off, flexible holiday programs, and the GoHilton employee travel program.

Join a vibrant team where dedication is celebrated, and career growth is encouraged every step of the way.

Here, you'll thrive in a welcoming and supportive workplace that's as dynamic as the team you'll be part of.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Essential Duties and Responsibilities


* Greet customers immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.


* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote HEI Hotels and Resorts and brand marketing programs.

Make appropriate selection of rooms based on guest needs.

• Code electronic keys.

Non-verbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.


* Verify and imprint credit cards for authorization using electronic acceptance methods.

Handle cash, make change and balance an assigned house bank.

• Accept and record vouchers, traveler's checks, and other forms of payment.

Convert foreign currency at current posted rates.

Post charges to guest rooms and house accounts using the computer.


* Promptly answer the telepho...