Enterprise Sales Engineer

Job Description:

At Sparklight and our Cable One family of brands, we're committed to keeping our customers and associates connected to what matters most.

For our associates, that means a rewarding career with opportunities for growth, a strong emphasis on health and wellness, work/life balance, and a culture built on inclusion and respect for the communities we serve.

As a Sales Engineer, you will collaborate with the Enterprise sales team to support and close strategic sales opportunities by serving as a technical subject matter expert.

You will design customized solutions that align with customer goals, conduct product demonstrations, and provide input to the Product team to help refine and enhance offerings.

Additionally, you will play a crucial role in creating an exceptional customer experience by understanding their needs, addressing their concerns, and ensuring their satisfaction throughout the sales process.

Your ability to build strong relationships and deliver value-driven solutions will be key to fostering long-term customer loyalty and success.

What you will do to contribute to the company's success


* Provide advanced Sales Engineering support for mid-sized and moderately complex customer accounts.


* Partner cross-functionally with Sales, Product, Customer Support, and Project Management to drive solution adoption and customer satisfaction.


* Participate in customer meetings and technical discovery sessions to assess needs and deliver tailored recommendations.


* Create timely and accurate technical configurations and solution designs for proposals and sales quotes.


* Conduct live and remote product demonstrations, clearly communicating Sparklight's competitive advantages.


* Monitor product performance and escalate significant technical issues as needed.


* Identify upsell opportunities based on customer requirements and solution gaps.


* Train sales representatives on product functionality, enhancements, and new offerings.

Qualifications


* 5+ years in a technical role within the telecom or Information Technology industries.


* Experience with enterprise architectures and solution design (e.g., LAN/WAN/ WLAN, SD-WAN, MPLS, BGP, DNS, VPN, Hosted Voice, SIP trunking, etc.)


* Bachelor's degree or AA in Engineering, Computer Science, Information Technology, or a related field; or equivalent experience.


* Possesses the ability to achieve relevant certifications: CCNA/CCNP, CompTIA Network+, CMSS (Meraki), MEF 3.0


* Proficient with MS 365 suite, including Excel, Vizio, and PowerPoint.


* Ability to create technical documentation, solution diagrams, and RFP responses


* Strong presentation and public speaking skills, including demo delivery and technical workshops


* Ability to diagnose complex technical issues and propose tailored solutions


* Creative thinking and adaptability in rapidly changing customer environments


* Self-starter with the ability t...