Implementation Manager

Position Summary

The Accounts Receivable Implementation Manager is responsible for the implementation of new clients, system conversion of existing clients, increasing the use of automation, and providing technical expertise, accessing educational and training needs related to changes in contribution accounting.

This position requires technical expertise and is crucial in supporting operational and system activities within the Contribution Accounting Department.

The manager ensures compliance with company guidelines, meets client requirements, and adheres to legislative mandates.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities


* Reviews and interprets requirements for implementations, conversions, and plan changes, evaluating client needs, to develop testing, training, and resource material.


* Attends implementation and conversion meetings, as the client fund accounting-accounts receivable expert, providing interpretation of plan rules and direction for programming, to ensure the success of the project.


* Onboarding new clients, converting systems for existing clients, and advancing automation initiatives.


* Facilitates training for new and current employees on systems changes, new or revised processes, specific contract language, interpretation of benefits, and departmental procedures.


* Provides recommendations and plans for improving automation in contribution reporting and workflow.


* Provides support to management in the research and resolution of complex contribution and systems issues.


* Writes and distributes internal and external communications and participates in developing department policies, procedures and training.


* Maintains communications and effective working relationships with management and staff as well as clients, government agencies, unions, participants, attorneys, and consultants.


* Maintains HIPAA requirements and compliance with regulatory and legal guidelines.


* Performs other duties and special projects as required.

Minimum Qualifications


* Bachelor's Degree, or an equivalent combination of education and experience may be acceptable.


* Proficient PC skills including intermediate level Microsoft Word, Excel and Outlook.


* Excellent verbal and written communication and strong interpersonal skills.


* Must be able to work independently.


* Proven attention to detail, follow-through skills and problem-solving skills.

Preferred Qualifications


* Experience working in a third-party administrator, insurance, or health and welfare environment.


* Prior experience in Taft-Hartley trust administration.



*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.

Duties, responsibilities and activit...