Escrow Payments- Product Manager- Senior Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Liquidity and Account Solutions- Escrow, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

J.P.

Morgan Liquidity & Account Solutions ("L&AS")works with global clients with complex cash management needs who operates across multiple countries, currencies, legal entities, and time zones, including multi-national corporations, high-growth technology companies, commercial banks, non-bank financial institutions, central banks and broker dealers.

Our advanced, end-to-end solutions which combine physical, notional and virtual techniques enable our clients to achieve visibility, control and optimization of working capital.

Job responsibilities


* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


* Considers and plans for upstream and downstream implications of new product features on the overall product experience


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


* Assists in the delivery and coordination of Escrow digital product development (in-flight and new initiatives for both internal and client-facing applications), including scoping and testing new features


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


* Assists the North America product team in developing strategies and leading initiatives to drive revenue and profit growth


* Leads diverse projects, working with our partners across Sales, Client Service, Liquidity, Treasury, Finance, Compliance, and Risk, as well as regional product teams outside North America


* Develops understanding of Escrow product solutions, client purchasing behavior, revenue drivers, and operating model; serve as Escrow subject matter expert and daily resource for our partners


* Contributes to business reviews examining our progress against key priorities, and presents to management team


* Devises ways to automate and improve business reporting and processes; prepare various ad-hoc reports in support of business continuity (e.g., Compliance requests)


* Collaborates with view on deposit interest rates for clients, including tracking standard and e...