Billing Coordinator, Sr

JOB DESCRIPTION

Combined Insurance, a Chubb Company, is seeking a Billing Coordinator to join our fast-paced, high energy, growing company.

We are proud of our tradition of success in the insurance industry of over 100 years.

Come join our team of hard-working, talented professionals!

Job Summary

This role is responsible for providing quality service to customers and supporting business partners using various systems and administrative processes that are focused on premium application and billing administration at the coverage and account level for Combined US.

The Senior Billing Coordinator role has a direct impact on customer experience and customer loyalty, which supports company growth.

This role is primarily focused on the completion of standard tasks that center on timely and accurate execution of standard procedures.

Work is performed in accordance with established standard operating procedures.

The role requires a high degree of business acumen, technical knowledge, strong analytical and strong customer service skills to resolve complex service issues.

Requirements also include entering, verifying, researching, correcting, or retrieving information from source documents and/or computer systems to resolve service issues related to premium application and billing administration with a high level of accuracy.

Responsibilities


* Oversee the management of multiple policies and accounts, ensuring timely and accurate resolution of complex billing issues and inquiries.


* Provide excellent customer service and effectively communicate billing information to internal and external partners.


* Mentor junior team members and support training initiatives on billing procedures for staff and business partners.


* Collaborate with various departments to resolve billing discrepancies, conduct audits, and develop solutions to enhance billing processes.


* Manage past due accounts, payment collections, and reconciliation for assigned policies, ensuring compliance with guidelines.


* Establish and maintain positive relationships with internal and external stakeholders, addressing concerns and facilitating action plans for improvement.


* Analyze billing trends and participate in project teams to drive continuous improvement in customer experience and processing efficiency.


* Maintain a high level of proficiency in billing tasks while actively seeking opportunities for personal and team development.


* Complete special projects while consistently meeting service level expectations.


* Perform other duties as assigned.

Competencies


* Problem Solving:Takes an organized and logical approach to thinking through problems and complex issues.Simplifies complexity by breaking down issues into manageable parts.Looks beyond the obvious to get at root causes.Develops insight into problems, issues and situation.


* Continuous Learning:Demonstrates a desire and capacity to expand expertise, develop new skills an...