Maintenance & Facilities Manager

CONTEXT

The main function of the Maintenance & Facilities Manager is to execute the maintenance and retail enhancement projects as well as supervise all facilities upgrades and preventive maintenance activities at the Hermès stores Benelux Nordics.

The position aims at achieving the highest standards in our stores, in terms of store appearance and functioning, to meet Hermès Benelux Nordics expectations for welcoming and working conditions, both for customers and staff.

Reporting line


* This position reports directly to the Regional Retail Operations Manager.


* It requires transversal management, with no direct report.


* It has an operational link with Hermès Europe Construction Team.

MAIN ACTIVITIES

Store maintenance

Daily Maintenance


* Manage and support 7 boutiques


* Understand local legal constraints of each country, considering the scope of the region


* Organize and coordinate planned, preventive and emergency maintenance activities whilst aiming to establish the correct balance between risk, quality and affordability.

This includes HVAC, cleaning, security systems (CCTV, Access Control, intruder alarm, smoke), fire alarm, emergency lighting, pest control, rubbish collection, lifts maintenance, floor maintenance, grounds maintenance, lighting control systems, and any other areas as required


* Prepare and update planned maintenance schedules


* Communicate and liaise with the Store Operation Manager to coordinate maintenance and repair work


* Propose and manage cost-effective solutions and ensure a quick turnaround of repairs for smooth functioning of the stores


* Conduct regular store visits to ensure optimal maintenance performance


* Plan audit with external company or architect, in each store, to define a maintenance program and to cope with local regulations

Contractual Activity


* Manage maintenance contractors and ensure they are adequately trained and equipped so that the maintenance program can be accomplished in a safe, timely and cost-effective manner

In collaboration with the Accounting and Supplier Administration Manager:


* Negotiate continuation contracts with key maintenance partners, widen the pool of outsourced contractors as a continued effort to improve the quality of service offered and develop a relationship with all existing maintenance partners, to ensure good communication concerning maintenance issues

Budget & General Follow Up


* Plan, propose and follow up on yearly maintenance budget in coordination with Finance Department and Retail Department as required


* Process invoices on SHARE and MEO (myEasyOrder).


* Establish tracking record of maintenance history to prepare yearly budget

Maintenance Projects Roll Out


* Supervise roll out of worldwide and/or regional projects (i.e..: deployment of a maintenance App tool)

Minor works, renovation & store opening projects

In partnership with Hermès Europe Construction Team :
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