Department Manager - Harrods Femme

Key responsibilities

In this role, you will work closely with the Store Manager to ensure the efficient and effective front-of-house operations of the store, adhering to the company's operating guidelines and standards.

You will also act as the Store Manager's deputy in their absence.

This position requires the ability and sensitivity to seamlessly manage operational aspects of the business, particularly when collaborating with or stepping in for other Department Managers.

Managing the Team


* Leading by example, give priority to the shop floor and ensure a warm atmosphere in
which to welcome our customers.


* Provide direction, feedback and support to the team, allowing them to provide
service standards of the highest quality.


* Undertake and monitor the progress of new staff members in the store ensuring that they
receive a proper induction to the business.

Likewise, any temporary staff should be
supported when in store, so that they can provide the service levels in which our
customers deserve.


* Ensure that the team is properly trained (particularly on in-store procedures,
product knowledge, product handling and presentation techniques).


* Working together with the Store Manager and Administration Manager, insist that
appropriate cover is always available on the shop floor (including holiday and peak trade
periods)

Customer Relations Management


* To support the business in developing new client relations.


* Working with the Store Manager to have a good understanding of the client database in the store, maintaining accurate client information and follow up on duplicates


* Support the team in delivering exceptional service to all our clients


* Provide direction to the team ensuring clients are looked after and encouraged to return.


* Liaising with the Press department when coordinating and assisting with Hermès events


* Liaising with the Client Experience Manager on all CRM developments and initiatives


* Manage/limit customer complaints in a timely and proactive manner.

Sales Development


* Achieve targets in accordance with set objectives


* Show encouragement and support to the team members in the achievement of their objectives.


* Provide guidance and support on all sales tools and act as a reference for their usage (HPad -
reservations, customer orders, pre-selling.

Click in store, My Folio etc)


* Manage the flow of merchandise to the shop floor, working closely with the Stock team.


* Maintain a constant knowledge of what stock is available in the store that it is properly
stored and handled and bring stock issues to the attention of the Store Manager.


* Gain a good knowledge of the reporting available and know how to best use them to
build action plans to improve the business.


* To deputise for the Manager in his/her absence.


* To undertake projects and responsi...