Reservations Manager

At Kimpton Fitzroy London, we are looking for a Reservations Manager to join our team.

 

A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the part of grande dame.

Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while.

Want to be part of this Lifestyle Luxury property?

Kimpton Fitzroy Hotel is in the heart of Bloomsbury just a 2-minute walk from Russell Square tube station and remember the Piccadilly line runs 24hrs on Fridays and Saturdays.

As a Reservations Manager, we will support you to: 


* Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!


* Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!


* Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

We are seeking an experienced and proactive Reservations Manager to lead our Reservations team at our luxury hotel.

In this key role, you'll oversee daily operations, drive revenue and occupancy targets, and ensure exceptional guest service.

As the main link between internal departments and external partners, you'll manage performance, mentor the team, and maintain high service standards.

Key Responsibilities:


* Oversee the day-to-day operations of the Reservations team to ensure departmental efficiency.


* Be a champion of continuous improvement and support the hotel in its ELEVATE journey. 


* Support the Director of Revenue in delivering overall commercial strategy, in line with company’s goals. 


* Achieve and exceed budgeted targets for revenue, occupancy, and guest satisfaction.


* Develop and implement strategies to maximise room revenue and occupancy levels, including managing inventory, and implementing upselling and cross-selling initiatives to achieve revenue targets.


* Support the Reservations team in prioritising reservation enquiries and ensuring that all communications are actioned within 24 hours.


* Handle Luxury and Lifestyle guest reservations, focusing on personalised service, detailed booking management, and ensuring a seamless booking experience for guests and luxury and lifestyle partners. 


* Lead, coach, mentor, and develop team members through performance management and training.


* Build and maintain strong working relationships with internal teams, external partners, and guests.


* Foster a customer-first culture, providing proactive solutions and maintaining a high standard of guest service.


* Utilise Opera PMS to manage and analyse reservation data, ensuring accuracy and tim...