Customer Service - Inside Sales Representative

Customer Service- Inside Sales Representative

Location: Onsite – 5 days a week in Sewell, NJ

Company: Flow Control, Inc.

(A Division of Bray Sales, Inc.)

About Us: Flow Control, Inc.

is a leading distributor of industrial valves and automation products in the region.

We are recognized for our top-quality products and exceptional service.

We are currently seeking a dedicated and competitive Inside Sales Representative to join our dynamic team in Sewell, NJ.

Job Overview: The Inside Sales Representative will play a crucial role in our sales team by determining customer requirements, recommending products, and ensuring high levels of customer satisfaction.

This role is ideal for someone who thrives in a fast-paced environment and possesses strong technical and customer service skills.

Primary Responsibilities:


* Assess customer needs to recommend suitable products and solutions.


* Suggest alternative products based on cost, availability, or specifications.


* Accurately process orders, quotes, purchase orders, and returns.


* Proactively identify additional items needed by customers to enhance satisfaction and increase profitability.


* Educate customers on product features and benefits to boost sales and satisfaction.


* Develop accounts by analyzing buying history, suggesting related products, and explaining technical features.


* Stay updated on product knowledge through studying new descriptions, attending training, and reading industry publications.


* Obtain and relay accurate information regarding shipment dates and expected deliveries.


* Monitor and expedite scheduled shipments to ensure timely delivery.


* Manage time effectively, meet personal goals, and collaborate with team members.


* Contribute to department and organizational goals by taking ownership of new requests and seeking ways to add value.


* Adhere to company policies and procedures.


* Maintain a professional image at all times.


* Perform other duties as assigned.

Requirements:


* 3+ years of experience in a similar inside sales role.


* High School Diploma required; further education or technical certification preferred.


* Technical understanding of industrial manufacturing, valve sizing, and specifying experience is preferred.


* Excellent written and verbal communication skills.


* Demonstrated ability to provide exceptional customer service.


* Fast learner with general computer skills.


* Positive attitude and the ability to work independently as well as part of a team.


* Strong problem-solving, listening, and leadership skills.


* Goal-oriented, self-motivated, and able to meet deadlines.


* Service-minded, aggressive, and congenial approach.

Why Work for Us?

At Bray International, we are the leading provider of industrial valves, actuators, and related control products, renowned for our innovative flow control solutions worldwide.

Joining our team means b...