Remote Support I

J oin PACS: Elevate Healthcare with Us!

PACS is elevating healthcare by r evolutionizing our approach to leadership and quality care.

Guided by our core values of love, excellence, trust, accountability, mutual respect, and fun , we strive to foster a culture of compassionate care within our teams and the communities we serve.

As we grow rapidly, exciting opportunities await you to engage in impactful projects and contribute valuable insights to stakeholders nationwide.

If you're ready to make a difference and embrace our mission of creating real change, we invite you to join us at PACS.

Together, let's shape the future of healthcare!

Join Our Team and Thrive!

At PACS , we believe our employees are our greatest asset.

That's why we offer an exceptional benefits package designed to enhance your well-being and support your lifestyle.

Our comprehensive benefits include:



* Health Coverage : Enjoy medical, dental, and vision plans to keep you and your family healthy.



* PTO and Vacation : Benefit from generous paid time off and holidays to relax and recharge.



* Financial Wellness : Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively.



* Retirement Planning : Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings.



* Support When You Need It : Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.

Join us at PACS and take advantage of a workplace that truly values you!

General Purpose

We are looking for a dedicated and customer-focused Remote Support Tier 1 professional to join our IT support team.

As a Remote Support I Specialist, you will be the i nitial point of contact for our internal employees, delivering t imely and efficient technical a ssistance .

Your main responsibility will be to troubleshoot and solve IT-related issues, respond to inquiries, and ensure that end-users can work smoothly with their technology tools.

Essential Duties


* Provide first-level technical support to end-users via phone, email, or chat, ensuring prompt and courteous assistance.



* Log and track all support requests in a helpdesk ticketing system, maintaining accurate and up-to-date records of issues and resolutions.



* Install, and update software applications, and hardware peripherals.



* Troubleshoot network connectivity issues, assisting with VPN access, Wi-Fi problems, and basic network-related inquiries.



* Educate end-users on best practices and self-help procedures, helping them resolve common IT problems independently.



* Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring timely and accurate handoff.



* Assist in maintaining and updating IT documentation, knowledge base articles, and standard operating procedures.



* Collaborate with other IT support staff to ...