Patient Transport Manager - 1st Shift

We are seeking a 1st Shift Patient Transport Manager at UPMC Altoona in Altoona, PA.

         

Responsible for the effective leadership of Patient Transportation services department in a hospital environment.

Establishes program quality standards, performance improvement, and personnel performance and productivity.  Responsible for the overall planning, organizing, directing and controlling of Patient Transportation and activities associated to meet transport task demands of the hospital.

Ensures compliance at all times with all regulatory agencies and hospital, Xanitos or departmental policies and procedures established.

What we look for in a Patient Transport Manager:



* Strong leadership skills and experience leading and managing a team


* Customer service minded individuals


* Strong communication skills


* EVS Healthcare

Responsibilities:


* Achieve Budget/Financial Responsibilities


* Understands financial systems.


* Responsible for the accuracy and timeliness of financial data and statistics.


* Develops and recommends department-operating budget.


* Ensures department operates within budget.


* Controls expenses within area of responsibility.


* Analyzes and justify workload trends and staffing levels.


* Monitors and purchases supplies and equipment when necessary.


* Customer Relations


* Keeps administration informed of activities, needs and/or concerns.


* Develops and promotes positive and effective customer service relations with patients, patient family members, visitors and staff; ensures safe, comfortable, pleasant and efficient transportation of patients.


* Ensures accurate and timely delivery of patients, specimens, bloods, equipment and other patient-related items; ensures maximum staff productivity.


* Resolves problems related to patient, visitor, staff or employee complaints.


* Resolves problems associated with Patient Transport Services.


* Establishes and participates in the solution of on-going problems or trends.


* Conducts customer and patient surveys/Interviews on a regular basis as established by departmental guidelines.


* Able to promote sales opportunities through hosting site tours and effective Patient Transportation presentations.


* Coordinates Patient Transportation activities and services with other departments.


* Develops service agreements as appropriate.


* Continuously improves departmental performance utilizing The Joint Commission guidelines and performance reports.


* Is able to prepare, implement, measure and report quality Improvement Initiatives.


* Maintains records and statistical Information for administrative, operational and regulatory purposes.


* Continuously monitors response times and associate productivity.


* Conducts Continuous Improvement Management  Programs including but not limited to formal and informal staff observations, daily rounds, key user and pat...