Customer Support Representative- Case Examination

Company

Federal Reserve Bank of Minneapolis

Are you looking for a position that allows you to grow professionally in a customer service environment?

The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S.

Treasury retail financial products, such as United States Savings Bonds.

Our operations area serves the general public, examines documents, and works with a variety of computer applications.

• No nights
• No weekends



*Onsite work is an essential function of this position, and you are expected to be in the office 5 days per week for meetings and team collaboration.

Responsibilities:


* Review/examine/interpret forms, legal evidence, savings bonds, and other information to ensure accuracy and completion of processes and transaction details for compliance with Treasury regulations and internal procedures.


* Aim to exceed established metrics for accuracy, timeliness, and completeness.


* Establish and maintain customer records.

Maintain accurate records and documents.

Utilize multiple software applications to retrieve and relay relevant customer information


* Apply the appropriate department policies, controls and FRS guidelines.

Interpret guidelines and regulations, and recommend changes to procedures and processes


* Respond to incoming customer phone calls and interacts with customers via telephone or in writing to provide support and assist with general and specific customer inquiries, understanding of policies and procedures, and issues related to products and services supported by the Treasury department


* Provide support to other staff as appropriate or needed

Qualifications:


* Associate’s degree, or equivalent combination of education and/or work experience preferred.


* Minimum 1 year experience in customer service, operations and/or related area, or equivalent post-secondary education and/or experience.


* Proficient computer skills including, but not limited to data entry, and ability to navigate within multiple applications concurrently.

Experience with Microsoft Office applications, Internet and web-based applications, e-mail systems, etc.


* Strong skills in some or all the following areas: customer service, problem solving, adaptability and flexibility, attention to detail, interpersonal, verbal, and written communications including active listening, and time management.


* Must be a U.S.

citizen or lawful permanent resident alien with at least three years of legal residency.

Additional Information:

Salary range is $43,900-$54,870-$65,800.

Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:


* Comprehensive healthcare options (Medical, Dental, and Vision)


* 401(k) match, and a fully-funded pension plan...