Reservations Agent

We are Looking for a dynamic and highly motivated Reservations Agent - All Rounder to join our team.

The ideal candidate will be proactive, adaptable, and have the ability to learn quickly, making them a valuable asset to the team in ensuring smooth and efficient operations.

Key Responsibilities:


* Group Reservations: Handle all aspects of group bookings, from initial inquiries to final confirmations.

Coordinate with various departments to ensure that group-specific requirements (room blocks, event spaces, special requests) are met.


* FIT Bookings: Support FIT reservations by processing individual bookings.

Providing excellent customer service and assisting guests with booking queries.

This includes phone and email inquiries.


* Inbound Reservations: Assist with rooming list, creating new group bookings.

Replying Travel agents' enquiry regarding inbound groups. 


* Customer Service Excellence: Provide a high level of service to both group and individual guests, answering questions, resolving issues, and ensuring satisfaction at all stages of the booking process.


* Collaboration: Work closely with other departments (Front Desk & C&E) to ensure all group and FIT reservations are handled seamlessly.

Maintain clear communication to ensure accurate reservation details and guest requests are conveyed..


* Problem-Solving: Act as a point of contact for any group reservation-related issues, resolving problems efficiently and professionally.


* Flexibility and Learning: Be open to expanding knowledge across all reservation categories (groups, FIT, inbound) to provide overall team support when needed.

Mostly during high-demand periods.

Qualifications:


* Prior experience in a reservations or customer service role, preferably within the hospitality industry.


* Excellent communication and interpersonal skills, with a strong customer-focused attitude.


* Strong organizational skills and the ability to multitask in a fast-paced environment.


* Ability to work independently and as part of a team.


* Proficiency with reservation systems and software (experience with Opera is a plus).


* A proactive and flexible approach to work, with a willingness to take on a variety of tasks.


* Attention to detail and problem-solving skills.