Senior Convention Services Manager

About Us

A rewarding career in the Heart of Texas Hill Country.

Imagine being greeted by the rugged limestone hills, big blue skies, and fresh country air of Tapatio Springs Hill Country Resort at the top of every workday.

Working at our 220-acre resort combines the natural beauty of our surroundings with the warmth of true Texas spirit.

Join a team of dedicated professionals who welcome with big smiles and even bigger hearts.

At Tapatio Springs, our warm and open company culture comes through in a working environment where country music and spirit are ever-present.

When it comes to our commitment to our team, we walk the walk by offering employees competitive compensation and an impressive benefits package including: flexible scheduling, targeted training programs, free family-style meal per shift, employee discounts on room rates, restaurants, golf course and Pro Shop.

We also make time to celebrate our team with special parties, casual happy hours, and other social activities that foster connection.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Create the desired conference and meet clients' needs through active communication, planning, and team leadership.

Essential Duties and Responsibilities


* An understanding of both monthly forecasting and the annual budget process.


* Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.


* Optimize room rental charges.


* Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships.


* Actively participate in industry related organizations (NACE, MPI).


* Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.


* Comfortable with hotel site inspections and client presentations.


* Excellent creative skills to provide innovative set-ups, menus, and functions for groups.

Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.


* Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.


* Provide overall direction, coordination, and ongoing evaluation of operations.

Detailed execution of all banquet event orders generated by the Convention Services Department.


* Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.


* Excellent knowledg...